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- Job Summary
- The eligible register developed from this posting may be used to fill future FT and PT vacancies within this classification
Under general direction of the Eligibility Supervisor, employee is responsible for explaining public assistance programs and services and obtaining and verifying information to assist Eligibility Specialists with managing their work. The employee has the authority to carry out their duties in a manner consistent with good professional judgment and within the parameters of state statutes, Department of Human Services rules, and Scott County Human Services policies and procedures.
Pay range shown is hiring range. Full range goes to $75,775 with outstanding performance. - Essential Duties
Acts as first point of contact for the public in the Income Maintenance unit; involves managing a high volume of direct public contact.
Provides clients with information and answers complex questions regarding public assistance programs, forms, and eligibility guidelines.
Reviews applications for completeness and accuracy; gathers all required verifications and assigns applications.
Assists current recipients with inquiries regarding their case, program information, problem solving, and ongoing case management.
Sorts, scans, and routes paperwork into appropriate client electronic files.
Provides clients with required notices and forms in person and by mail.
Provides community and agency resources and needed referrals when appropriate.
Utilizes multiple state and county systems when handling calls and processing work.
Communicates with third parties to get required verifications.
Provides accurate and detailed reports to department leadership.
Implements and complies with federal and state program regulations and systems and county policies and procedures.
Demonstrates knowledge and understanding of human behavior, cultural diversities, and language barriers to ensure equitable service delivery.
Participates as a part of interdisciplinary team for case management of clients.
Participates in professional meetings, conferences, and trainings.
Works on special projects as needed.
Problem solves complex cases with unique situations with other staff.
Works the hours and/or shifts assigned and begins and ends work on time.
Performs other related duties as required or assigned.
- Minimum Qualifications
Must have one of the following:
- High school diploma or GED and four years human services or business experience in a direct or support service function
- High school diploma or GED plus one year of post-secondary education and two years of experience
- Associate's Degree in a Human Services program or paralegal and one year of experience
- Bachelor's Degree in a Human Services program or paralegal
A reliable form of transportation for the performance of work responsibilities is required.
- Selection Process
Selection for this position will be based on a minimum qualifications screening and rating of training and experience. Top candidates will be forwarded to the hiring manager or supervisor for consideration for interview and/or additional assessments. Final selection will include a background check and approval by the County Board.
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